Return & Exchange Policy

At Hakaya Store, we value your satisfaction and strive to provide you with an exceptional shopping experience. To ensure clarity and protect the rights of both our customers and our store, we have established the following Return & Exchange Policy.

1. Returns

Customers may request a return within 7 days from the date of receiving the order, provided that:

• The product is in its original condition and has not been used or opened.

• The product remains in its original packaging and is in a resalable condition.

• The product shows no damage or signs of use.

• The customer is responsible for the return shipping costs, unless the return is due to an error by the store or the product was received damaged.

Once the returned product is received and inspected to ensure that it meets the return requirements, the eligible refund will be processed using the original payment method. Bank refunds may take several business days depending on the bank or payment provider.

2. Exchanges

Customers may request an exchange within 7 days from the date of receiving the order, provided that the product:

• Has not been used or opened.

• Is in its original condition with all original packaging.

• Shows no damage or signs of use.

The customer is responsible for the shipping costs associated with the exchange, unless the exchange is due to an error by the store or the product was received damaged.

3. Damaged Products or Incorrect Orders

If you receive a damaged product or an item that does not match your order, please contact us within 48 hours of receiving your order, clearly explaining the issue and providing clear photos of the product and its packaging.

In such cases, Hِakaya Store will cover the costs of the return or exchange, and the request will be processed after the condition of the product has been verified.

4. Non-Returnable Products

To ensure the safety and quality of our products, perfumes and products that have been opened or used cannot be returned or exchanged, due to the nature of these products and the requirements for maintaining their quality and safety.

Returns and exchanges are also not accepted for products that have been damaged or misused after delivery.

5. How to Request a Return or Exchange

To request a return or exchange, please contact Hekaya Customer Service and provide your order number along with the reason for the return or exchange.

Our team will review your request and provide you with the necessary instructions and next steps.

Hakaya... Because your satisfaction is part of our story.